Customer Portal
Welcome to the City of Dubuque online payment portal. You may view and pay your utility bill or set up automatic payments.
TO START OR TRANSFER SERVICE CLICK HERE
Click to view or pay your utility bill: Utility Billing
Available services
Accepted payment methods
Important Information
Please note: A processing fee applies for all credit and debit card transactions.
For water disconnections, due to non-payment, please call Utility Billing at 563-589-4144. For payments made after water is disconnected, it may take up to 24 hours for service to be restored.
Our office hours are:
Monday - Thursday 7 a.m. - 5 p.m.
Friday 7 a.m. - 1 p.m.